Important information regarding Woolworths CoVID-19 and Life Insurance


From working at home with children or staying home with the kids and taking a break the lives of everyone has changed in some way because of the COVID-19 epidemic.

We may be concerned about the health and security of our family members and friends near to us. Particularly when they’re old are suffering from medical issues or are in front line positions in crucial services, such as health workers.

No matter what your circumstance is it’s important to know your life insurance policy.

Will my Life Insurance protect the cost of COVID-19?

The most important thing that we do not want you to think about is whether or not your Woolworths Life Insurance plan protects you against COVID-19. We want to assure you that there is no way that any among the Woolworths Life Insurance policies has an exclusion specific to the spread of a pandemic like COVID-19. That means that if you’re an existing customer, you will be protected regardless of whether you suffer from COVID-19.

What is funeral insurance?

If you’re covered by Woolworths Funeral Insurance you’re protected so long as you’ve had the policy for more 12 months. In the initial 12 months in funeral coverage you’re only covered in the event of an accidental death or serious injury, so any disease like COVID-19 will not be covered.

Do I have to apply for an insurance policy for life that is new?

Yes, you can. If you are a new customer, the underwriting processes remain the same and all you need to do is to answer our questions about your lifestyle and health completely. In accordance with our current underwriting practices, we won’t be able to provide you with insurance until you are been fully healed and in good condition:

  • You’ve been diagnosed with COVID-19, or
  • Are experiencing symptoms of COVID-19, and are planning to have a test and consult with a medical professional or with a physician or another health professional.
  • We are waiting for the COVID-19 test results.

What can I do to increase my existing coverage?

Yes, you can. Similar to applying for a new policy. However, you must answer all of our questions regarding your health and lifestyle truthfully. If you do not, it could cause us to not be in a position to pay for any future claim.

We are unable to provide you with additional coverage until you are completely recovered from illness and have returned to good health :

  • You’ve had a diagnosis of COVID-19 or
  • Are experiencing symptoms of COVID-19, and plan to test for COVID-19 and consult with a medical professional or with a doctor or health professional.
  • We are waiting for an COVID-19 test report.


Can I apply for coverage after having an COVID-19 vaccine?

Yes you can. New customers can apply for insurance. Our underwriting guidelines remain the same. All you need to do is respond to all the questions regarding your health and lifestyle completely. We will not ask questions about your vaccination status while applying for insurance. All claims are assessed in accordance with the policy’s terms and condition regardless of your status as a vaccine recipient.


Do I have the ability to increase my coverage after having an COVID-19 vaccine?

Yes you can. If you are a current customer Our underwriting processes remain the same. All you need to do is respond to all the questions regarding your health and lifestyle completely. We will not ask about your current vaccination status when you apply for coverage that isn’t already covered. All claims are assessed in accordance with the policy’s terms and condition regardless of your status as a vaccine recipient.


Do I have to file a claim in the event that I’ve had COVID-19 vaccination?

Yes you can. Our claim process is the same. We don’t inquire about your vaccination status while making claims. Every claim will be evaluated according to the terms and conditions of your policy regardless of the vaccination status.


What happens if I’m unable to pay my monthly premiums in the present?

We know that life events or unexpected events can cause financial stress. If you’re having difficulty managing the cost of insurance, contact our team at 1300 10 1234 to talk about your choices. Every person’s situation is unique and we’d like to ensure that we give you the most effective solution for your particular situation.

What should I do if I need submit an claim?

If you require assistance in completing an claim, you can contact our claims department at 1300 361 698 from 8am to 8pm (AEST/AEDT) Monday through the following Friday (except days off for public holidays) or write to Claim Services, Woolworths Life/Funeral Insurance, Reply Paid 6728, Baulkham Hills NSW 2153.


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